You can use InfraNodus to get a visual summary of your ZenDesk tickets for a certain search query (e.g. date, search term, ticket status, tag, priority, etc). As a result, you'll generate an interactive knowledge graph that will show the main topics in your users' support tickets, which you will be able to filter by status or sentiment.
For example, you will be able to see what people are talking about with a negative sentiment. Or discover the main topics in currently Open or Pending tickets. Using the AI insight generation tool in InfraNodus, you can also identify content gaps and generate business ideas that bridge these gaps, which can be very useful for product ideation.
Some use case examples:
1. Get an overview of the main topics:
2. Discover specific topics over the last month's discourse in the currently Open tickets:
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