Can't log in
My password works to get into the account portal, but when I try to sign in to the app with that password and the username listed in the portal, it doesn't recognize them.
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Official comment
Hello Bin, we already answered to you via the support portal and Discord.
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I'm still unable to login, and waiting for a response from tech support.
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I'm facing this issue too. Could you please let me know how to resolve it? I can login to the nodus labs page on zendesk but not Infranodus.
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I have exactly the same issue. I received the welcome e-mail, and can log on to the account portal but the app login doesn't work. I tried to go down the path of I forgot my password but It got stuck and didn't do anything. Please advice how I can log in to the app!
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Same issue here, can't log in after multiple attempts, account: wadib
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groverkunal : I similar issue - if the resolution is posted publically everyone can follow the steps
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Me urge una solución. No puedo acceder pero me están cobrando, es una estafa
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Facing the same issue :(
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yes, please do update. It is strange how you can log in to a page that has no option to cancel your account or change your subscription settings. please do explain!!!
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Dear Dmitry Paranyushkin
I look forward to your response
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Same issue here, can't log in after multiple attempts
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Same issue here, can't log in after multiple attempts, account: Dim
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Same issue. You need to change the password recovery from username to email. Everyone forgets usernames because you have to make them up. I've been paying for this for a year and haven't used in months. You should truly move to confirmation link system that doesn't even use passwords. I'll settle for just getting access to what I pay for though.
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