Having problem to log in or changing my password

Ahmed Attalla

• June 21, 2025 20:38

I have submitted several claims regarding the subject, but I still do not have access. This will be the last time I approach you to get help; otherwise, please cancel my subscription. I cannot wait any longer.

0

• Official comment

  

  Dmitry Paranyushkin

  • January 29, 2026 11:07

  Hello Ahmed, 

  We only process account-related requests via email for user privacy and security reasons. I saw that Kate was on your issue and it has been resolved.

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